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Catalogue Translation Surprises

Terms of sale

How to buy:

By registering on the site.

Create your account in the registration form by selecting the Client Group you belong to: Individual or Client not resident in Italy; check your data carefully; these data will be used to send the products purchased and the order billing to your destination via our courier; By creating an account, you will have control over your shipping and billing addresses, and you will also receive information on the status of your order directly to your e-mail. Subscribing to the newsletter is optional but useful to keep you informed on the latest products and promotions. Enter all the requested data, including the tax code, necessary for regular invoicing of the order.
To avoid shipment setbacks, it is advisable to enter your data including the name on the intercom (if different from the one entered in the registration).
Customer registration notification
Correct registration is confirmed by BottegaJapanese.it via an e-mail message sent to the e-mail address communicated by the Customer.
If the message is not delivered it means that the correct e-mail address has not been entered or it may have ended up in spam.

Order receipt notification

The correct receipt of the order by the customer is confirmed by BottegaJapanese.it by an e-mail sent to the e-mail address communicated by the Customer. The message will contain the summary and a 'Customer Order Number', to be used in any further communication with BottegaJapanese.it. The message re-proposes the order sent and all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections. The Customer can also check the status of his order by accessing the web area dedicated to him under "My orders".

Methods of payment:

Account Paypal
PayPal is a service that allows you to pay for your purchases via the Internet safely and in an instant.

Credit card  ( means Paypal )
Payments by credit card through paypal, secure 128bit SSL secure server requires no registration and no additional costs.
All prices are VAT included

Billing

• Subjects with a VAT number or tax code who wish to receive electronic invoices must, before placing an order, communicate the billing data of their business with the items: Recipient Identification Code (CID) and/or Certified Electronic Mail ( PEC). to our email address.
All prices shown are VAT included.

Supplier data and administrative office:
Via Gioberti 87- 50121 Firenze
Tel.: 3472260773 - e-mail: info(at)bottegagiapponese.it
P.Iva: 06042050481 - C.F.: MLZLGU73M12I158S

Return and Refund Policy, Right of Withdrawal:

Right of Withdrawal
In accordance with current legislation, you have the right to exercise the right of withdrawal within 14 days of receiving the products purchased on our site. This allows you to return the item without having to provide a reason, receiving a full refund of the price paid.

Return Terms
The term to exercise the right of withdrawal is 14 days from the date of receipt of the product.
To exercise the right of withdrawal, you must send us an explicit communication within the 14-day period, indicating your intention to return the item. You can do so by email to [email] or by using the return form available on our site.

Return Conditions
The product must be returned in its original condition, unused and in the original packaging (if applicable), complete with all accessories and manuals, if applicable.
If the product has damage or signs of use that affect its resalability as new, we reserve the right to refuse the return or apply a reduction in the refund.

Refund
Once we have received the return and verified that all conditions are met, we will refund the full amount paid, including standard shipping costs, within 14 days of receiving the return.
The refund will be made using the same payment method used for the purchase.

Return Costs
The shipping costs for returning the product are borne by the customer.
Products Excluded from the Right of Withdrawal
In accordance with the law, the right of withdrawal does not apply to:
Sealed products that cannot be returned for reasons of hygiene or health protection, if opened after delivery (for example, underwear).
Personalized or made-to-measure products.

Return Procedure
Contact us to inform us of your intention to exercise the right of withdrawal, indicating the order number and the product you wish to return.
You will receive instructions on how to return the item.
Return the product to:
Luigi Malizia
Via Gioberti, 87 - 50121 Florence
Phone: 3472260773 - email: info(at)bottegagiapponese.it
within 14 days of our return confirmation.
Note: We do not accept packages sent carriage forward (without shipping costs paid).

Contacts
If you have any questions or need assistance, you can contact us by email at info(at)bottegagiapponese.it or by phone at 3472260773.

Bottega Giapponese is an online store of Japanese items born in 2010. In the window of our site we show all the Japanese style and character: Japanese clothing of excellence, such as Kimono, Haori, jinbei and Yukata, combined with accessories such as Obi belts, Geta shoes, Zori, and Tabi socks. The handcrafted Kokeshi dolls, the Maneki Neko, the Furin bells, the Daruma, all represent ancient legends and are a symbol of good luck. We select home accessories such as Furoshiki, Ceramics, Chopsticks, Teapots, Noren curtains, elements that give a touch of Japanese style. Le Bento, i.e. containers that are used to take food away from home, for a healthy and natural meal. In the stationery corner for creativity there are sheets of chiyogami paper for Origami, Brushes and ink for Shodo. True Japanese gift ideas. The items we offer are the sign of our careful choice, our products come directly from our Japanese suppliers.